Privacy Policy

1. Introduction

Welcome to Tharwah. This Privacy Policy describes how we collect, store, use, and protect your personal information. By "personal information," we mean information associated with a specific person that can identify them; we do not consider anonymized information to be personal. By using the Tharwah app, you expressly consent to our processing of your information in accordance with this policy.

2. Information We Collect

To manage recyclable waste collection efficiently, we collect the following:

• Registration Data: Your name, shipping/collection address, email address, and telephone number.
• Identity Verification: We may request valid proof of identification (e.g., Qatar National ID or Resident's permit) to verify your account.
• Transactional Information: Data based on your activities within the app, such as collection schedules, types of waste recycled, and feedback.
• Technical Data: We automatically track your IP address, browser type, and navigation patterns (the pages you visit) to analyze trends and improve app administration.
• Cookies: We use "cookies" (small files placed on your device) to identify your session, promote trust and safety, and reduce the frequency of password entry.

3. Use of Your Information

Tharwah uses your personal information primarily to:

• Provide Services: Facilitate waste collection, handle scheduling, and provide customer support.
• Improve Operations: Troubleshoot problems, detect and protect against fraud or criminal activity, and enhance your user experience.
• Communication: Send you service updates and promotional offers based on your previous activity, though you may opt-out of marketing at any time.

4. Sharing and Disclosure

We value your privacy and do not sell or rent your personal information to third parties. We only disclose information:

• To Service Providers: Third parties who assist in our operations (e.g., logistics or fraud screening) under strict confidentiality.
• For Legal Reasons: If required by law, court order, or to prevent physical harm or financial loss.
• Corporate Changes: In the event of a sale or merger of Tharwah, your data may be transferred to the new owner to continue service provision.

5. Accessing and Amending Your Data

You can review and update your personal information at any time by accessing the "My Account" section of the Tharwah app. We retain your information as long as necessary to resolve disputes, troubleshoot problems, or comply with legal obligations in Qatar.

6. Security Precautions

We implement stringent security measures, including encryption, to protect your data from unauthorized access. However, as the internet is not a 100% secure medium, we urge you to:

• Choose a unique password with letters, numbers, and symbols.
• Never share your login credentials with anyone.
• Notify us immediately if you suspect your account has been compromised.

7. Changes to this Policy

We may amend this policy at any time by posting a revised version on the app. Your continued use of Tharwah following these changes constitutes your consent to the updated terms.